House21 Oslo
Effective date: 1 January 2026
House21 AS ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our website, apply for membership, use our services, or attend events at House21.
We process personal data in accordance with the Norwegian Personal Data Act and the EU General Data Protection Regulation (GDPR).
The data controller responsible for your personal data is:
House21 AS
Kristian Augusts gate 21, Oslo, Norway
reception@house21.no
We may collect the following categories of personal data:
Identity & contact information: name, email address, phone number, postal address, and professional details provided during membership applications or event bookings.
Payment information: billing details processed securely through our payment providers. We do not store full credit card numbers on our systems.
Usage data: information about how you interact with our website, including pages visited, time spent, and referral sources.
Communication data: records of correspondence with us, newsletter preferences, and feedback you provide.
Event & booking data: details related to event registrations, meeting room bookings, and tour appointments.
We use your personal data for the following purposes:
• Processing and managing membership applications and renewals
• Processing payments and maintaining billing records
• Communicating with you about your membership, events, and services
• Sending newsletters and marketing communications (with your consent)
• Managing event bookings and venue reservations
• Improving our website and services
• Complying with legal obligations
Under the GDPR, we rely on the following legal bases for processing your data:
Contract: processing necessary to fulfil our membership agreement or event booking with you.
Consent: where you have given explicit consent, such as subscribing to our newsletter.
Legitimate interest: for purposes such as improving our services, provided your rights do not override our interests.
Legal obligation: where processing is required to comply with Norwegian law.
We do not sell your personal data. We may share your data with trusted third-party service providers who assist us in operating our business:
MailerLite: for email marketing and newsletter distribution.
Calendly: for scheduling tours and meetings.
Clubspot: for membership management and website hosting.
Munu: for restaurant reservations and table management.
All third-party providers are contractually obligated to handle your data securely and in compliance with applicable data protection laws.
Our website uses cookies and similar technologies to enhance your browsing experience and analyse website traffic. Cookies are small text files placed on your device when you visit our site.
We use essential cookies required for the website to function, as well as analytics cookies to understand how visitors interact with our site. Third-party services such as Calendly and MailerLite may also set cookies when their features are used.
You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Membership data is retained for the duration of your membership and for a reasonable period thereafter for administrative and legal purposes.
Financial records are retained in accordance with Norwegian accounting legislation (typically five years).
Under the GDPR, you have the following rights regarding your personal data:
Right of access: request a copy of the personal data we hold about you.
Right to rectification: request correction of inaccurate or incomplete data.
Right to erasure: request deletion of your data where there is no compelling reason for continued processing.
Right to restrict processing: request that we limit the processing of your data in certain circumstances.
Right to data portability: receive your data in a structured, machine-readable format.
Right to object: object to processing based on legitimate interests or for direct marketing purposes.
Right to withdraw consent: withdraw your consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at reception@house21.no. We will respond to your request within 30 days. You also have the right to lodge a complaint with the Norwegian Data Protection Authority (Datatilsynet).
Some of our third-party service providers may process data outside the European Economic Area (EEA). Where this occurs, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, to protect your data.
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a minor, please contact us immediately so we can take appropriate action.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any material changes will be communicated to you via email or through our website. The effective date at the top of this policy indicates when it was last revised.
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:
House21 AS
Kristian Augusts gate 21, Oslo, Norway
reception@house21.no
+47 71 29 99 91